Shipping policy
Shipping Policy
Last updated: August 3, 2026
Processing Time
Orders are typically processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
South African Shipping
Estimated delivery times:
- Major cities: 2–5 business days
- Regional areas: 3–7 business days
Delivery estimates are not guaranteed.
International Shipping
We ship worldwide where available.
International delivery times vary depending on destination and customs processing.
Customers are responsible for any customs duties, import taxes or local fees charged by their country.
Tracking
Tracking information will be emailed once your order has been dispatched.
Incorrect Addresses
Customers are responsible for ensuring the shipping address is correct.
Orders returned due to an incorrect address may require additional shipping charges before being resent.
Lost or Delayed Parcels
If your parcel appears delayed, please contact us.
Once a parcel has been handed to the courier, delivery times are outside our direct control, although we will assist in resolving any issues.
Damaged Deliveries
If your parcel arrives visibly damaged:
- Take photographs before opening.
- Contact us within 48 hours of delivery.
This helps us investigate with the courier.